At Ally Diagnostics, we strive to provide the highest quality diagnostic software, tools, and related services. Please read our Return & Refund Policy carefully to understand your rights and obligations.
1. Physical Products (Tools, Laptops, Accessories)
Returns
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Physical products can be returned within 14 days of delivery if they are unused, in original packaging, and in the same condition as received.
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To initiate a return, please contact us at [Insert Contact Email] with your order details and reason for return.
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Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.
Refunds
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Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges
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We offer exchanges for defective or incorrect items. Contact us immediately if you require an exchange.
2. Digital Products (Software Downloads, Licenses)
Non-Refundable Policy
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All digital products, including software downloads and licenses, are non-refundable once delivered or accessed.
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Delivery is considered complete immediately upon download or activation.
Exceptions
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Refunds may be issued at our discretion if the software fails to install or activate due to errors on our side, provided you contact us within 24 hours of delivery.
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Our support team will attempt to resolve installation or activation issues remotely before issuing any refund.
3. Remote Installation & Services
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Remote installation, activation, and setup services are non-refundable, as they involve immediate labor by our technical team.
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If technical issues prevent successful installation, we will provide additional support at no extra charge.
4. Damaged or Defective Products
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If you receive a defective or damaged product, please notify us within 7 days of delivery.
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We will arrange a replacement or issue a refund after confirming the defect.
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Keep the original packaging and provide photos of the damage for faster processing.
5. How to Request a Return or Refund
To request a return or refund, please provide:
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Your order number
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Product name(s)
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Reason for the return or refund
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Photos of any defective/damaged items (if applicable)
Send your request to:
Email: sales@allydiagnostics.com
6. Important Notes
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We do not accept returns for used or damaged products caused by misuse, negligence, or accidental damage.
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Refunds will only be issued for items purchased directly from Ally Diagnostics. Third-party purchases are subject to the seller’s policy.
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Ally Diagnostics reserves the right to update this policy at any time.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
Ally Diagnostics
Website: https://allydiagnostics.com/
Email: sales@allydiagnostics.com
